Opal Digital Dental Lab
Terms & Conditions
1. Scope of Services
- Service Type: Digital CAD design services (crowns, veneers, bridges, smile designs, and 3D printable models) for dental professionals and laboratories.
- Exclusions: Does not provide clinical diagnoses, patient care, physical manufacturing, or physical appliances unless explicitly agreed in writing.
2. Case Submissions & Client Responsibilities
- Lab Orders: Clients must submit complete case details, scans, and instructions.
- Accuracy: The client is responsible for verifying the accuracy of all supplied files, margins, and clinical parameters.
- Review: Work may be delayed or declined if submitted information is incomplete or technically unfeasible.
3. Workflows & Turnaround Estimates
- Process: Case Submission → Review → CAD Design → Client Review → Revisions → Final File Delivery.
- Estimated Turnaround Times:
- Digital Models: Up to 24 hours
- Single Crowns, Veneers & Bridges: 24–48 hours
- Digital Smile Designs: Up to 48 hours
- Complex Cases: 48 to 72 hours
- Disclaimer: Turnaround times are estimates and not guaranteed delivery deadlines.
4. Revisions & Changes
- Included Revisions: Up to three (3) reasonable revisions per case, provided requests align with the original brief.
- Additional Fees: Changes exceeding three revisions or involving new scans, changed clinical specs, or altered scope incur extra charges.
5. Professional Responsibility & Clinical Outcomes
- Clinical Discretion: The treating dental practitioner retains full responsibility for clinical decisions, preparation quality, fit, occlusion, and final patient treatment.
- No Outcome Guarantee: No specific clinical, aesthetic, or functional outcomes are guaranteed.
6. Pricing & Payments
- Custom Quotes: Pricing is issued on a case-by-case basis and is not publicly listed.
- Payment Terms: Communicated via quotation or invoice. Services may be suspended for overdue accounts.
- Refunds: Because CAD files are custom-produced, automatic refunds are not offered for changes of mind once work has commenced. Errors caused by design deviations from the original brief will be corrected.
7. Intellectual Property & Marketing
- Client Rights: Clients retain rights to their submitted materials and receive license to use completed design files for the intended case.
- Opal Rights: Retains ownership of underlying design workflows, methods, and templates.
- Portfolio Use: De-identified case imagery (such as macro dental scans or CAD designs) may be showcased for professional portfolio purposes with client authorization and without patient identifiers.
8. Liability & Governance
- Liability Limitations: Liability is limited to the fullest extent permitted under Australian Law.
- Governing Law: Governed by the laws of Queensland, Australia.