Opal Digital Dental Lab
Website Privacy Policy Summary
1. Scope & Application
- Purpose: Outlines how business and clinical communications are received, processed, and protected.
- Applicability: Applies to dental practitioners, clinic staff, website visitors, and clinical case information submitted for CAD design purposes.
- Compliance: Structured to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Website Privacy & Data Collection
- No Direct Data Collection: The website operates strictly as an informational portal. It does not collect, capture, store, or retain personal or patient information.
- No Online Forms: There are no submission forms or interactive portals currently hosted on the website.
- Website Analytics & Cookies: The website uses privacy-friendly, cookie-less web analytics (via Vercel Web Analytics) to measure aggregate, anonymous website performance and page views. Opal does not use tracking cookies, does not collect personal data, and does not track visitors across third-party websites.
3. Case Submission & Communication Channels
- Communication Channels: All business communications, case submissions, prescriptions, and patient details are received directly via Email or WhatsApp.
- Patient Data Handling: Clinical case data is submitted directly by treating practitioners. Clinicians remain responsible for ensuring they have patient authorization before sharing case files.
- Data Security: Communications and files received via email or messaging platforms are protected using strict access controls, multi-factor authentication (MFA), and secure management protocols.
4. Primary Purpose of Use
- Service Delivery: Information received via Email or WhatsApp is used strictly to produce requested digital dental CAD designs, communicate case updates, process invoices, and deliver technical support.
- Restricted Use: Dental patient data is used exclusively to fulfill the specific CAD design order and for no secondary clinical or commercial purpose.
5. Disclosure & Future Website Features
- Authorized Sharing: Case data is disclosed strictly to the submitting clinician and authorized professional advisors where legally or operationally required. Opal does not sell or commercialize data.
- Future Portal Implementation: If online forms, client portals, or website tracking technologies are introduced in the future, this policy will be updated to reflect those operational changes prior to deployment.
6. Portfolio & De-Identified Display
- Anonymized Showcase: Selected CAD designs or macro dental renders may be showcased for professional portfolio or demonstration purposes.
- Privacy Protection: All showcase imagery is strictly de-identified—removing patient names, dates of birth, facial features, or identifying metadata prior to publication.
7. Rights & Inquiries
- Access & Correction: Clients and authorized individuals may request access to, or correction of, their records held by Opal by reaching out directly via Email or WhatsApp.
- Data Retention: Information received is retained only as long as necessary to fulfill service delivery, accounting, or legal compliance mandates.